Acceptable Use Policy

VentraIP Group (Australia) Pty Ltd and VentraIP (USA) LLC are committed to ensuring customers understand how our services can and cannot be used.

1. Definitions

1.1 "VentraIP” means VentraIP Group (Australia) Pty Ltd of Victoria, Australia, and/or VentraIP (USA) LLC of Nevada, United States of America.

1.2 “Customer” means the person or entity who ordered our services.

1.3 “Service(s)” means any product(s) or service(s) the Customer has signed up to use. This can include, but is not limited to, the provisioning of space on one of our servers and a connection to and from the internet for web, email and FTP services to function at the level specified in the chosen service level, domain name registration, VPS and SMS services. These product(s) and service(s) are identified in full within the “sign up” and “welcome” emails VentraIP has sent after your request for service. The specific details of the Services can be found by logging in to VIPControl or on our website.

1.4 “VIPControl” refers to VentraIP’s customer account, billing and management portal, available online at http://www.ventraip.com.au

2. Acceptance

2.1 The Customer signified acceptance of this Acceptable Use Policy when they submitted their order to VentraIP for Services, and that order was approved. Any breach of this policy by the Customer may result in all Services being suspended or terminated as per our Terms and Conditions.

3. Unacceptable Content and Material

3.1 The Customer may not publish, transmit, distribute or store any content or material on VentraIP’s servers or network that VentraIP believes:

a. Constitutes child pornography;

b. Is excessively violent or incites, threatens or implies violence;

c. Contains harassing content or hate speech;

d. Is unfair or deceptive under any relevant Fair Trading or Consumer Affairs act in your state;

e. Is defamatory or violates a person’s privacy;

f. Creates a risk to a person’s safety, health or security;

g. Compromises national security or interferes with an investigation by any law enforcement agency;

h. Improperly exposes trade secrets or any other confidential or proprietary information of another person or business;

i. Is intended to assist others in defeating technical copyright protection, which includes illegal file sharing and torrents;

j. Clearly infringes on another person or businesses trade mark, patent or property;

k. Promotes illegal drugs or violates import or export laws;

l. Relates to illegal gambling or fire arms trafficking;

m. Is otherwise illegal or solicits conduct that is illegal under laws applicable to the Customer or to VentraIP;

n. Is otherwise malicious, fraudulent, or may result in retaliation against VentraIP by offended viewers.

4. Prohibited Use

4.1 Shared web hosting accounts may not be used as a backup or storage device.

4.2 No Service may be used for any activity that is considered illegal or unacceptable, examples include:

a. IRC scripts or bots;

b. Proxy scripts or anonymous browsing utilities;

c. Image or file hosting scripts (similar to Photobucket, Rapidshare, etc);

d. IP scanners;

e. Pirated software or “warez” sites;

f. Banner advertisement services;

g. Lotteries, banking or investment sites (such as Pyramid or Ponzi schemes);

h. Hacker focussed sites, archives or programs;

i. Sites promoting illegal activities;

j. Any game servers (such as Counter Strike, Half Life, etc);

k. Any other purpose that VentraIP Management have deemed as unacceptable.

5. Security

5.1 The Customer agrees to make all reasonable efforts to keep their Services secure.

5.2 The Customer agrees to keep all PHP and CGI scripts up to date with the latest release or stable versions as directed by the publisher.

5.3 The Customer warrants that their account usernames and passwords will be kept in a safe and secure location at all times, and that they will not use dictionary words or consecutive strings as a password.

5.4 The Customer agrees to keep all file permissions set correctly. If you are unsure of what permissions should be set, please login to VIPControl and use the Permission Fixer for your account.

6. Excessive Resource Usage

6.1 For all shared web hosting accounts, the Customer may not:

a. Use more than 20% of system resources for longer than 120 seconds. There are a number of activities that could cause such load which include CGI and PHP scripts, FTP, HTTP, etc;

b. Run any server-side or stand-alone processes or daemons;

c. Run any bit torrent applications, trackers or clients;

d. Run any web spiders of indexers;

e. Run cron entries with intervals less than 15 minutes;

f. Use PHP includes that call the full URL instead of a local file (eg. include(http://domainname.com/file.php) instead of using include(“file.php”));

6.2 For all shared web hosting accounts, the Customer must request permission from VentraIP and supply a valid reason before using any of the following commands in scripts or SSH:

a. wget

b. rsync

c. tracert, traceroute or traceroute6

d. ping or ping6

e. mtr

f. lynx

g. ftp

6.3 VentraIP reserves the right to suspend any VPS (virtual private server) consuming excessive disk I/O or swap usage. Excessive is defined as placing undue load on the core node that degrades other VPS users on the server. VentraIP will give the Customer no more than three (3) chances to fix an issue before a permanent suspension will be issued, at which stage the Customer must relocate the offending Service to another provider or a more suitable Service.

6.4 VentraIP reserves the right to suspend any service utilising excessive network resources, and reserves the right to charge excessive usage fees for excessive usage. VentraIP will give the Customer no more than three (3) chances to fix an issue before a permanent suspension will be issued, at which stage the Customer must relocate the offending Service to another provider or a more suitable Service.

6.5 VentraIP may suspend any Service that is deemed to be consuming excessive resources at any time. The Customer will be notified by email and asked to rectify the problem. VentraIP will give the Customer no more than three (3) chances to fix an issue before a permanent suspension will be issued, at which stage the Customer must relocate the offending Service to another provider or a more suitable Service.

7. Spam and Bulk Email

7.1 The Customer warrants that they will not knowingly use the Service for sending any unsolicited email or any unsolicited bulk email (commonly known as spam).

7.2 The Customer may not use any purchased email list for individual or bulk email sending.

7.3 VentraIP assigns a limit of 500 outbound emails per domain per hour on Economy, Reseller and all other hosting servers (unless specified). Any Customer who attempts to send more than the allowed amount will receive an undeliverable message for up to one (1) hour after the limit has been reached. All email over the limit will be discarded.

7.4 VentraIP assigns a limit of 1,000 outbound emails per domain per hour on Business hosting servers (unless specified). Any Customer who attempts to send more than the allowed amount will receive an undeliverable message for up to one (1) hour after the limit has been reached. All email over the limit will be discarded.

7.5 The Customer agrees that all mailing list applications including but not limited to Mailman will have no more than 4,000 individual email addresses per list per domain.

7.6 The Customer warrants that all mailing lists used are “opt-in” by the recipient, and all recipients in the list have consented to being on the list.

7.7 The Customer warrants that all commercial emails sent contain an appropriate mechanism for the recipient to “opt-out” of the list.

7.8 The Customer warrants that all email sent, either individually or bulk, complies with the Australian Spam Act 2003 (http://www.acma.gov.au/WEB/STANDARD/pc=PC_310322) and the United States CAN-SPAM Act 2003 (http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm).

Last modified: Monday, 8th February 2010