Clarification on BPAY payments

Posted on June 10th, 2010 by Angelo | Linked in Announcements, Other

This has been cross-posted on our forums at https://forums.ventraip.com.au/showthread.php?t=3232.

We’ve had a number of questions this week from customers regarding payments made by BPAY, so we thought it would be best to have an answer that everybody can see and reference if needed.

We treat BPAY payments with great care, simply because there is generally some period of time between the customer making the payment and the payment being reported in our daily statement from our bank.

The daily report which every bank sends to BPAY merchants (in this case us) contains the following information for every payment:

Customer Reference Number: This is the reference number the customer used when making the payment, which for us is the invoice number plus an additional check digit.

Payment Amount: The amount that was paid.

Transaction Date: The exact date the customer made the payment with their financial institution.

Transaction Time: The exact time the customer made the payment with their financial institution.

Payment Method: The type of account from where the payment came from. In our case this is always “Debit Account”, as we don’t accept BPAY payments from credit card accounts.

Institution Name: The name of the bank or financial institution where the customer made the payment.

Receipt Number: The receipt number the customer’s financial institution gave them when they made the payment.

In some cases, a customer can make a payment and it can take two, three, even four days for it to appear in our daily statement.

However, as you can see above, it tells us the exact time and date that the payment was made by the customer, so in the event of a late fee being applied to an invoice, or a service being suspended, we can always verify exactly when the payment was made, and react accordingly.

If we can see a payment was made on or before the date a late payment fee was applied to the invoice, our team automatically remove the late payment fee from the invoice before applying the payment. This is just common sense!

Regardless of your payment method, if you are experiencing any problems paying an invoice, please submit an eTicket through VIPControl to our billing department and our team will be happy to work out a payment arrangement with you.