Contact Us

We love to hear from our customers, new or existing, and to help us get the right information to you with minimal fuss, please choose the most appropriate contact method from the choices below.

Technical Support

Our technical support department is available 24 hours a day, 7 days a week, to all customers.

By eTicket: All customers may submit a new eTicket via VIPControl for any service to the Technical Support department at any time. The average response time is approximately 15 minutes.

By phone: Customers requiring support for their business cPanel shared web hosting service, business Xen VPS hosting service, or any other web hosting service where the phone support add-on has been pre-purchased, can call 1300 484 133 or (03) 9024 5383 and dial option 1.

Sales

Our sales department is available Monday to Friday, from 9:00AM to 5:00PM AEST, to all customers.

By live chat: If available, the live chat button at the top of this website will show "online". Simply click the icon, enter your question and start chatting to one of our friendly team members.

By eTicket: All customers may submit a new eTicket via VIPControl for any service to the Sales department at any time. The average response time is approximately 30 minutes.

By email: If you are not a customer, you can email our sales team directly at sales@ventraip.com.au

By phone: Customers who wish to speak to one of our friendly team members can call 1300 484 133 or (03) 9024 5383 and dial option 2.

Accounts and Billing

Our accounts and billing department is available Monday to Friday, from 9:00AM to 5:00PM AEST, to all customers.

By eTicket: All customers may submit a new eTicket via VIPControl for any service to the Accounts and Billing department at any time. The average response time is approximately 45 minutes.

By phone: Customers who wish to speak to one of our friendly team members can call 1300 484 133 or (03) 9024 5383 and dial option 3. Customers should note that any requests to make a change to your account will require an eTicket to be submitted prior to any action being taken.

Feedback and Other Enquiries

All feedback and other enquiries can be directed to us 24 hours a day, 7 days a week.

By email: You can email our Management team directly at management@ventraip.com.au

By eTicket: All customers may submit a new eTicket via VIPControl for any service to the Management department at any time. The average response time is approximately 60 minutes.

By phone: Customers who wish to speak to one of our friendly team members can call 1300 484 133 or (03) 9024 5383 and wait for your call to be answered.

By fax: Faxes can be sent to +61 3 8080 6481 at any time.

By post: Please address all mail to VentraIP Management, PO Box 119, Beaconsfield VIC 3807.